Privacy Policy
This Privacy Policy explains how Petal Essence processes personal data when you visit the website, make an inquiry, request a consultation, or place an order for floral services.
GDPR Overview
Where GDPR applies, we process personal data only on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests. We limit processing to what is relevant for inquiries, quotations, bookings, event coordination, website operation, and compliance.
For individuals in the European Economic Area, personal data is processed under GDPR where that law applies to our activities.
GDPR Rights
Where GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in portable form. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.
Data We Collect
We may collect identification details, contact details, event information, order preferences, payment-related records, communication content, and technical data such as device and usage information. For wedding and event projects, we may also process details needed to prepare quotes, confirm dates, coordinate delivery, and arrange setup.
Sources of Data
We receive data from website forms, email or other direct communications, consultation discussions, order confirmations, payment processing, and basic technical logs generated when the website is used. We may also obtain limited information from service providers involved in hosting, security, or payment handling.
Types of Cookies
Essential cookies support basic site operation and security. Functional cookies help remember preferences and form inputs. Analytics cookies, if used, help us understand how the website is accessed and used so we can improve performance and content.
Cookie Controls
You may block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website provides a cookie notice or preference tool, you can use it to manage non-essential cookies.
How We Use Data
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate floral design details, deliver and set up arrangements, process payments, maintain records, secure the website, and meet legal or accounting obligations. We may also use limited technical data to understand website performance and improve reliability.
Service Providers
We may share personal data with hosting, security, website maintenance, communication, payment, and accounting providers that support our operations. Where a third party processes data on our behalf, it is expected to use the data only for the agreed purpose and under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required by law, when necessary to establish or defend legal claims, or when needed to comply with a lawful request. We may also share data to prevent fraud, misuse, or security incidents.
Your Rights
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and data portability. If processing is based on legitimate interests, you may object on grounds relating to your situation.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant data and understand the request. We may ask for additional details where needed to protect against unauthorized disclosure and to ensure the request is handled correctly.
Data Retention
We keep personal data only for as long as needed for the relevant inquiry, contract, accounting, dispute handling, or legal compliance purpose. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
Policy Changes
When changes are material, we will update the policy on the website and, where appropriate, provide a separate notice through a reasonable communication channel. The date of the latest revision should be reviewed periodically.